Support

Troubleshooting

Quick help for common Vexa Monitor setup, subscription, Telegram connection, and alert issues.

I cannot access Vexa

Make sure your trial or subscription is active. If you paid with Ethereum, wait for the transaction to receive enough confirmations and then send the transaction hash to the Vexa bot.

My payment is not verified

Check that the payment was sent to the correct wallet, the amount matches the selected plan, and the transaction hash is valid. If the transaction is still pending, wait a few minutes and try again.

Telegram session will not connect

Scan the QR code using Telegram → Settings → Devices → Link Desktop Device. If your account has two-step verification enabled, enter your Telegram 2FA password when Vexa asks for it.

My monitoring source is not working

Confirm that the connected Telegram account can access the source. If the source is private, the same Telegram account connected to Vexa must be a member of that channel, group, or bot chat.

Alerts are not triggering

Open your profile and check that it is enabled. Make sure your keywords are spelled correctly, your target tweet URL is correct, and the monitoring source is posting messages in real time.

Trading bot did not receive anything

Check that your Telegram session is connected and that your selected trading bot is available in your Telegram account. Also confirm that the profile has a contract address and the correct trading bot selected.

Recommended setup checklist

Your subscription or trial is active
Your Telegram session is connected
Your monitoring source is set correctly
Your profile is enabled
Your keywords or target tweet URL are configured
Your trading bot or Forward To destination is correct

Security reminder

Vexa is a monitoring and routing tool, not a wallet storage tool.

Need more help?

If the issue continues, open the Vexa Monitor bot and review your current settings from the main menu. Most setup issues are caused by an inactive subscription, an unconnected Telegram session, an incorrect monitoring source, or a disabled profile.